4 RETAILER HALL OF FAME 2017 2017 INTRODUCING ONLY MY DIAMOND™ Only My Diamond™ is an engaging online tool that brings the diamond grading report to life, with features that provide a complete picture of the diamond’s beauty and performance. www.agslab.com Experience a revolution in selling. To learn more contact 877.FOR.0CUT (877.367.0288) or email support@agslab.com. Letter from the Publisher Single-Store Independent Inductee: John Henne For this Pittsburgh jeweler, integrity comes first and business comes second. Multi-Store Independent Inductee: Sissy Jones The beloved Arkansas jeweler and her stores have become a fixture in the South. Majors Inductee: Jean-Christophe Bédos This luxury veteran brought fresh ideas when he left Boucheron for Birks. CASE Award Winners In 2017, these five retailers stood out for their jewelry design skills. Special Feature: Innovation Nation The jewelers who are succeeding today know how to work it both online and off. Past Inductees Seventy-six venerable jewelers have become Retailer Hall of Famers since its launch in 1989. Wrap-up: Problems & Solutions Three Hall of Fame jewelers share their fixes for the biggest problems retailers face today. 6 10 16 22 27 32 36 44 WHAT’S INSIDE