4 RETAILER HALL OF FAME 2018 Congratulations to our friend, Cathy Tivol, for the well deserved honor of being inducted into the Retailer Hall of Fame! We wish you all the best Penny, Jay and all of us at Letter from the Publisher Dror & Helene Zadok Our Single-Store Independent inductees built their business together, turning a temporary visit into a long stay. Cathy Tivol In her 40-year career, our Multi-Store Independent inductee has seen and endured it all. Pam Mortensen Our Majors inductee puts family first and encourages employees to do the same. CASE Award Winners These 5 designs were selected as best in show in the jewelry design competition. Special Feature: A Delicate Balance Four retailers break down their stipulations for dealing with suppliers. Past Honorees Wrap-Up: Q&A Past Hall of Famers talk business advice, charitable giving and personal heroes. 6 10 18 26 35 40 47 56 WHAT’S INSIDE